Refund and Returns Policy

ONLINE STORE* RETURN POLICY

*AUTHORISED STORES ONLY

Asia Pacific

YOU CAN DEPEND ON US. OUR PRODUCTS. OUR SERVICES. OUR PEOPLE

We hope you’ll love your new furniture products, but in the unlikely event that you received a faulty product here’s how we can help:

Your purchase is covered under Steelcase Limited Lifetime Consumer Warranty for Asia Pacific. We will repair or replace defective or damaged products after inspection from our installation team.

WARRANTY AND DAMAGE

The Steelcase Limited Consumer Warranty applies only to products purchased directly from our online stores.

If a Product is defective in materials or workmanship, Steelcase will repair or, at Steelcase’s option, replace the affected product at no charge, or refund the purchase price for the affected product if repair or replacement is not commercially practicable or cannot be timely made.

WHAT YOU CAN EXPECT

You may either contact us via email. Our customer care team will be in touch within 10-15 working days to schedule inspection. To facilitate repair service for items purchased via our online store, please keep your original email confirmation and invoice as proof of purchase.

ORDER CHANGES AND CANCELLATIONS

To ship in a timely manner, we start producing your order right after we receive it. Once your order is placed online, you will be unable to change or cancel your order within 24 hours of the order confirmation.

RECEIVED WRONG PRODUCT

If you believe you received the wrong product, please contact customer service within 24 hours of receiving the product.

EMAIL ADDRESS

India: [email protected]

©2020 Bhawna Sales Inc. All rights reserved.

All specifications subject to change without notice

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